Due to numerous complaints received by this Office regarding already issued drivers license cards found to be defective/damaged and do not meet the standards in "quality control", the following guidelines for replacement of driver's license card at no cost are hereby set forth, to wit:

1. Still valid driver's license card to be replaced are those cards that were issued defectively due to machine-error, material-related-error and human-related error, i.e. faded, peel- off, broken, typographical-error, printing error and the like;
   
   
2. Request for replacement of defective/damaged driver's license card that are machine- related and material-related shall be filed at the agency where the drivers license card was issued. In case/s of impracticality to go back to the originating issuing agency, the applicant may be referred to the nearest Licensing Center;
   
   
3. For purposes of record-verification and retrieval of records, only request for replacement of defective/damaged driver's license card caused by human-error, i.e. typographical- error, shall be filed only with the issuing agency or with the License Section, East Avenue, Quezon City;
   
   
4. The license holder should surrender the driver's license card to be replaced and present the latest off icial receipt (OR) if available, to confirm his/her record of transaction;
   
   
5. Verification of the Photo-Image in the IT-system should be a part of the procedure to confirm the photo of the driver applying for replacement;
   
   
6. The License holder should also submit any valid identification to establish his/her true identity;
   
   
7. In cases of "record-problems", the license holder shall be referred to License Section for necessary and appropriate action thereon.

For the guidance of all concerned.

Adopted: 14 March 2008

(SGD.) ALBERTO H. SUANSING
Assistant Secretary