The printing of the 5-year validity Driver ™s License Cards at the field offices nationwide  has been ongoing  for months.  Several concerns  and issues on the errors committed by our field personnel have been observed. To address these issues  and  concerns,  the  following  guidelines  are  formulated  for  the  uniform handling and implementation.

There are only two (2) instances where a transaction falls under adjudication and requires  deletion  of the driver ™s  license record from the AFIS database.  These are the following:

1.    Error in the encoding of the license number; and
2.    Error in the biometrics capture of the fingerprints, signature or photo.

For these two errors, the site shall submit a request for deletion of the driver ™s license   record   to   the   Management   Information   Division.   Attached   is   the prescribed form for this and should be supported with the following:

*  For printed cards - Letter of Request from the Chief, clear photocopies  of the printed  driver ™s  license  card  (back  to  back)  and  Official  Receipt.  The  Card Serial Number (CSN) shall be readable.

The sites shall make sure that erroneous cards issued to clients shall first be surrendered to them prior to submission of request for deletion to the MID. This is to ensure that erroneous cards are deactivated,  accounted and included in the list of spoilages to be reported to the Property Section of the Central Office.

*  For cards not yet printed or ready for printing status - Letter of Request from the Chief and clear photocopy  of the Official  Receipt.  The date and the OR Number should be readable.

*  For cards not yet printed or ready for printing status - Letter of Request from the Chief and clear photocopy  of the Official  Receipt.  The date and the OR Number should be readable.

Requests shall be sent through: email address dermalogtech@yahoo.com; viber account  no.  0935-5210345;   facebook  page  MID  Tech  Support  -  Dermalog; courier or personal delivery for sites that are within the compound of the Central Office.

All  requests  for  deletion  under  the  Dermalog  system  received  by  the  MID- Computer   Section  during  weekdays   shall  be  acted  upon  within  48  hours. Requests received on Saturdays, Sundays and holidays shall be acted upon on the first working day of the week however, applicants shall be advised to come back on the second day or after 48 hours after it was received by MID.

Cases  that  fall  under  adjudication  and  where  errors  are  not  on  the  license number and biometrics shall be acted upon immediately by the MID.

Failure or non-compliance to this Memorandum Circular shall be dealt with accordingly.